RPA-support en -onderhoud

Launching a software robot is only the beginning. Applications change, screens are redesigned, rules are updated and data volumes grow. Definra, a Hightech Kaunas cluster member, provides automation support and adjustment services that keep RPA solutions running reliably and delivering value over the long term.

Why robots need maintenance

RPA robots interact with business applications in a similar way to people. When a system update changes a form, a field or a login procedure, a robot that is not maintained can stop or, worse, produce incorrect results. Regular monitoring and quick adjustments prevent costly interruptions and protect the trust employees place in automation.

What the support service covers

• Monitoring of robot runs, error queues and exceptions.
• Incident handling and fixes when a process fails.
• Adjustments after changes in business rules or connected systems.
• Performance optimisation as volumes grow.
• Documentation updates so process owners always know what the robot does.

Taking over existing automations

Organisations sometimes inherit robots built by a previous vendor or by employees who have since moved on. Definra can review such automations, document how they work, fix weaknesses and take over day-to-day support, giving the business a stable foundation for further automation.

Benefits for the business

• Fewer interruptions in critical finance and operations processes.
• Predictable support costs instead of emergency fixes.
• Automation that keeps pace with changes in the organisation.

Frequently asked questions

Can you support robots you did not build?

Yes. After an initial review and documentation phase, Definra can support automations created by other teams.

How is support organised?

Response times, monitoring scope and reporting are agreed with each client according to how critical the automated processes are.

Learn more about Definra or contact Hightech Kaunas to discuss support for your automations.