Your ERP Isn’t Broken. It’s Just Misunderstood

ERP systems have a reputation problem. Ask around and you’ll hear words like “painful,” “slow,” and “black hole of budget.” But most ERP failures don’t come from harmful software; they come from mismatched expectations.

We’ve seen companies blame the platform when the real issue was process chaos. They tried to automate what wasn’t even standardised. It’s like installing autopilot on a car with no steering wheel.

One client from the logistics sector learned that the hard way. Their ERP rollout had stalled for 18 months, with three consultants and two project managers already burned out. When a Hightech Kaunas Cluster team from Definra took over, they didn’t start by adding modules; they started by deleting them. They simplified workflows, automated just the proper steps, and built analytics that showed where things actually broke. Suddenly, operations started running smoother than their marketing copy promised.

The big mistake?
Treating ERP as a magic fix instead of a mirror. It reflects how messy your operations really are.

Three hard truths about ERP success:

1. You can’t automate confusion. Clean your processes before you code them.
2. Customisation is a trap. The more you tweak, the harder it is to maintain.
3. Choose partners who get business logic, not just system logic.

Hightech Kaunas Cluster teams have seen every ERP horror movie — and most of them end the same way: a smaller, senior team quietly cleaning up the mess.

ERP isn’t broken. The way companies buy it is.
Start with the outcome, not the software.
Stop relying on big names. Start solving real problems.