{"id":2921,"date":"2024-09-15T10:31:07","date_gmt":"2024-09-15T10:31:07","guid":{"rendered":"https:\/\/hightechkaunas.com\/members\/jsc-definra\/rpa-support-and-maintenance\/"},"modified":"2026-11-10T03:28:13","modified_gmt":"2026-11-10T03:28:13","slug":"rpa-support-and-maintenance","status":"publish","type":"members","link":"https:\/\/hightechkaunas.com\/et\/members\/jsc-definra\/rpa-support-and-maintenance\/","title":{"rendered":"RPA tugi ja hooldus"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Launching a software robot is only the beginning. Applications change, screens are redesigned, rules are updated and data volumes grow. Definra, a Hightech Kaunas cluster member, provides automation support and adjustment services that keep RPA solutions running reliably and delivering value over the long term.<\/p>\n\n<h3 class=\"wp-block-heading\">Why robots need maintenance<\/h3>\n\n<p class=\"wp-block-paragraph\">RPA robots interact with business applications in a similar way to people. When a system update changes a form, a field or a login procedure, a robot that is not maintained can stop or, worse, produce incorrect results. Regular monitoring and quick adjustments prevent costly interruptions and protect the trust employees place in automation.<\/p>\n\n<h3 class=\"wp-block-heading\">What the support service covers<\/h3>\n\n<ul class=\"wp-block-list\">\n<li><strong>Monitoring<\/strong> of robot runs, error queues and exceptions.<\/li>\n\n\n\n<li><strong>Incident handling<\/strong> and fixes when a process fails.<\/li>\n\n\n\n<li><strong>Adjustments<\/strong> after changes in business rules or connected systems.<\/li>\n\n\n\n<li><strong>Performance optimisation<\/strong> as volumes grow.<\/li>\n\n\n\n<li><strong>Documentation updates<\/strong> so process owners always know what the robot does.<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">Taking over existing automations<\/h3>\n\n<p class=\"wp-block-paragraph\">Organisations sometimes inherit robots built by a previous vendor or by employees who have since moved on. Definra can review such automations, document how they work, fix weaknesses and take over day-to-day support, giving the business a stable foundation for further automation.<\/p>\n\n<h3 class=\"wp-block-heading\">Benefits for the business<\/h3>\n\n<ul class=\"wp-block-list\">\n<li>Fewer interruptions in critical finance and operations processes.<\/li>\n\n\n\n<li>Predictable support costs instead of emergency fixes.<\/li>\n\n\n\n<li>Automation that keeps pace with changes in the organisation.<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">Frequently asked questions<\/h3>\n\n<h4 class=\"wp-block-heading\">Can you support robots you did not build?<\/h4>\n\n<p class=\"wp-block-paragraph\">Yes. After an initial review and documentation phase, Definra can support automations created by other teams.<\/p>\n\n<h4 class=\"wp-block-heading\">How is support organised?<\/h4>\n\n<p class=\"wp-block-paragraph\">Response times, monitoring scope and reporting are agreed with each client according to how critical the automated processes are.<\/p>\n\n<p class=\"wp-block-paragraph\">Learn more about <a href=\"\/members\/jsc-definra\/\">Definra<\/a> or <a href=\"\/contacts\/\">contact Hightech Kaunas<\/a> to discuss support for your automations.<\/p>\n","protected":false},"featured_media":0,"parent":1367,"template":"","meta":{"_acf_changed":false,"inline_featured_image":false},"class_list":["post-2921","members","type-members","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>RPA tugi ja hooldus | Definra \u2013 Hightech Kaunas<\/title>\n<meta name=\"description\" content=\"Hoidke tarkvararobotid t\u00f6\u00f6s: seire, intsidentide parandus, kohandused ja olemasolevate automatiseeringute \u00fclev\u00f5tmine. 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